At Teamnameshunt.com, we strive to ensure your complete satisfaction with every order. Below is a summary of our return process:
Claims for Misprinted, Damaged, or Defective Items:
If you receive a product that is misprinted, damaged, or defective, please notify us within 30 days of receiving the item. We will cover the costs for any claims that are determined to be our fault.
Lost Packages:
If your package is lost during transit, submit a claim within 30 days of the estimated delivery date to ensure a resolution.
Reporting Issues:
If you or your customers notice any problems with a product or order, please submit a problem report promptly.
Return Address:
The default return address is our facility. Once we receive a returned shipment, you will receive an automated email notification. If returns go unclaimed for 30 days, they will be donated to charity.
Insufficient Address:
If an incorrect or insufficient address is provided and the shipment is returned to us, reshipping costs will be your responsibility once the correct address is confirmed.
Unclaimed Shipments:
Unclaimed shipments returned to our facility will incur reshipping costs, for which you are responsible.
Unregistered Accounts:
For customers without a registered account or billing method, returned orders due to incorrect addresses or unclaimed shipments will not be reshipped and will be donated to charity at your expense.
Returns of Sealed Goods:
For health and hygiene reasons, we do not accept returns of sealed goods, such as face masks. Any returned sealed goods will be disposed of upon receipt.
Customer-Initiated Returns:
We recommend that customers contact you before returning any items. Returns and size exchanges are handled at your discretion and expense.
Refunds for Brazil Buyers:
Customers in Brazil who regret a purchase must contact our Customer Service within 7 days of receiving the item. Refunds will be evaluated and processed accordingly.
EU Consumer Rights:
As per EU consumer regulations, returns may not be accepted for certain goods, including personalized items and unsealed goods for hygiene reasons. We reserve the right to decline returns at our discretion.
Policy Language:
This policy is governed by and interpreted in accordance with the English language.
For more information, please visit our FAQs or reach out to our customer service team for assistance. We’re here to make your experience with Teamnameshunt.com seamless and hassle-free!
